If I buy my moped online, how long will it take to get it?
Shipping time varies between 1 and 6 business days. West coast averages 2 – 3 days. Central 3 to 4 days. East coast 4 - 6 days. Orders usually ship within 2 business days from the time we receive payment.
How will I know when my order shipped?
You should receive an email from us within 24 hours after we ship your scooter. The tracking number will be included in the email. Most motorcycle and moped shipments can be tracked online at odfl.com
Is shipping included?
Most of our scooters, mopeds and motorcycles have free shipping. If there is a shipping cost, it will be clearly indicated in the item description (usually toward the bottom of the specifications) and in your shopping cart. Free shipping does not apply to wholesale orders.
Is shipping to my door or to a terminal?
Scooters, mopeds and motorcycles are delivered to your door with a lift gate as specified in the bike’s description.
Should I have my moped shipped to my work?
No need; the freight company will make an appointment with you (4 hour window) to make sure you are home.
My credit card is billed to my PO Box, why can’t I use it?
All credit card orders must be shipped to the credit card’s bill to address. Our scooters, mopeds and motorcycles do not fit in a PO Box… In these cases, pay by wire transfer or PayPal.
How will I get the MSO to register my scooter?
The Certificate of Origin (MSO) to register your moped will be mailed to you along with a bill of sale about 3 business days after you receive your moped, scooter or motorcycle. Please note that this only applies to bikes that are marked ‘street legal’.
Do you have the color I want in stock?
If we do not have your scooter in the color you ordered, we will either send you and email or call you on the phone to offer alternatives. If we know a color is out of stock, we remove it from the site. Sorry, we don’t check color inventory on the phone.
Do you have parts for the mopeds, scooters and motorcycles?
We carry a large scooter parts inventory and have most parts in stock.
What payment methods do you accept?
Visa, Master Card, American Express, PayPal and wire transfer. Sorry, no COD, no personal check, no money orders. All credit card orders must be shipped to the bill-to address. PayPal payment from verified accounts and to confirmed address only (you can add confirmed addresses to your PayPal account, contact PayPal for more info.)
Can you tell me when the motorcycle I want to buy will be in stock?
Each bike displays an inventory status indicating in stock or the date we expect more. When a motorcycle, moped or scooter is out of stock, the website gives you the option to signup for a notification when the item is received in stock. You will automatically get an email when the bike comes in.
What if I do not want to enter my credit card online?
You can select ‘fax/email in credit card details’ as the payment method. We will send you our credit card form that you will be able to fax or email back to us. The shopping cart system offered on this site is secured.
Can I get parts for a scooter I purchased from another dealer?
Sorry, we only sell parts to people who purchased their scooter from us.
Where can I get my scooter fixed?
Any independent motorcycle, scooter repair, lawnmower or small engine repair shop can fix your scooter, moped or motorcycle.
What do I do if none of the scooter repair shops I called want to fix my moped?
Many scooter repair shops do not want to work on Chinese scooters because they can’t get parts for it. You can tell them that you will take full responsibility for the scooter’s parts as we will supply any part you may need.